Refund policy

REFUNDS AND CANCELLATION POLICY

 

We thank You and appreciate Your interest in our platform and the products you have purchased on our Platform and upon your interest in availing services through our platform "BuyOoz". Please read the Terms and Conditions, Privacy Policy, Disclaimer and other Policies carefully as they will give You important information and guidelines about Your rights and obligations as our Customer, concerning any purchase or availing of service You make through us unless specifically stated otherwise on our product pages or readers offer advertisements.

1.             GENERAL TERMS

a.      All refunds shall be credited within 12-15 working days.

b.     All NEFT Refund shall take at least 72 hours to be reflected on your Bank Account. All payments through Payment gateway refund shall take 7-9 working days excluding Saturdays/Sundays and Bank Holidays.

c.      The same shall be communicated to You through SMS and E-mail Id You have provided us.

d.     The Company or the Platform shall not entertain any request for exchange of services after the payment has been processed and the invoice has been generated by the Company through the Platform.

e.      We are not liable for any exchanges/cancellations/refunds/payments for orders placed through third-party service providers if our Vendors products are listed on such platforms.

f.       We reserve the right to serve you and provide you services through the platform to You. We can refuse an order or request if We do not want to serve You, without any legal repercussions.

 

2.            REFUND POLICY

a.      In case a Customer is not satisfied with the quality of the products or has received a "Defective" or "Damaged Product" or an "Incorrect Product", we shall initiate an investigation into the same and shall provide a full refund or the quality of services is beyond reasonable doubt unsatisfactory a complete refund shall be initiated.

b.      The User is liable to inform the same within 3 days for any purchase of Electrical Item or Electronics and within 7 days for any purchase of other products through the Platform of receipt of the products.

c.      The User can send an E-mail to INFO@BUYOOZ.COM with the following on the body of the email:

·       Your Reference number

·       A brief description of the reason for the return

·       And tell us whether You are seeking a replacement or a refund.

d.     Your request will be processed within 7 working days, and You will receive an email letting You know Your replacement is under production.

e.      All refunds shall proceed only after the Customer has uploaded an image in the email communication with the defective part or damaged part.

f.       On receipt of the return request, Company may arrange the Pickup for most of the locations in India. If your Pin code doesn't fall in purview or we are unable to arrange a reverse pickup for you, we'll inform you and request you arrange the shipping from your end. We will refund the courier amount up to Rs. 120.

g.      All purchases should be returned well packed and with all the tags and purchase receipt. The Firm may choose to reject a return or Refund if the tags and purchase receipt are not there.

h.     We will process 100% refunds once we receive the product at our end.

i.        The refunds are subject to the product condition and other parameters meeting our return policy.

 

NOTE: THE FIRM OR THE PLATFORM WILL NOT PROCESS REFUND OR CANCELLATION FOR PRODUCTS AVAILABLE ON THE PLATFORM BELOW RS. 299/-.

 

3.            CANCELLATION

a.      As a User, You may not request for cancellation of Your order after placing the order and request on the platform. In any such case, we will not refund payments, if any, already made by You under the relevant order and request.

b.      The Company at its sole discretion may cancel any order(s):

·       if it suspects a client has undertaken a fraudulent transaction, or

·       if it suspects a client has undertaken a transaction which is not in accordance with the Terms of Use, or

·       in case of unavailability of a service listed, or

·       For any reason outside the control of the Company including causes for delivery related logistical difficulties.

·       if the Company does not want to do business with the Client

c.      In such a case as mentioned in Clause b, it is at the discretion of the Company and Platform to initiate any refund if it deems fit.

d.     Further, while all measures are taken to ensure accuracy of pricing and services specifications, the details of a service as reflected on the Website may be inaccurate due to geographical locations, typographical errors or incorrect service information provided to the Company and in such an event You shall be notified as soon as such error comes to the notice of the Company. In such event, the Company reserves the right to cancel Your order and request and may refund any payment that may have been generated by You towards the services availed by you.

e.      We maintain a negative list of all fraudulent transactions and non-complying users and reserve the right to deny access to such users at any time or cancel any orders and request placed by them in future.

 

 

NOTE: ALL OR SOME OF THE SERVICES MAY OR MAY NOT BE UNDERTAKEN BY THE COMPANY OR THE PLATFORM DIRECTLY. THE COMPANY MAY HAVE OR MAY ASSIGN AFFILIATES IN ORDER TO PERFORM OR COMPLETION OF SERVICES FOR WHICH THE COMPANY MAY ADDITIONALLY CHARGE. PLEASE NOTE THAT THE COMPANY WILL TAKE LIABILITY ON THE PERFORMANCE OF SUCH AFFILIATES ONLY TO THE EXTENT OF THE REQUEST RAISED BY YOU. ALL LIABILITIES BEYOND THE SCOPE OF THE REQUEST WILL NOT BE ENTERTAINED BY THE COMPANY OR THE PLATFORM.